Free delivery for all orders over RSD 3,000
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Order

 

1.1 How to make a purchase
1.2 Registration
1.3 Placing an order
1.4 Payment
1.5 Price

 

1.1 HOW TO MAKE PURCHASE

Purchase on our website is made possible to both registered and unregistered customers. To register, you need to fill in the fields on the REGISTRATION page, and then follow the instructions that will have arrived to the e-mail address you have submitted.

The purchase process
Once you have found the product(s) you want, you need to select the quantity and click the ADD TO BASKET button.
Once you have made the selection, clicking on the shopping basket icon in the upper right corner will open a page with an overview of all ordered products and fields that need to be filled in, in order for the shipment to arrive at the desired address.
Then select the method of payment, and if you have a remark, you can enter it in the field provided for comments.
By clicking the CONFIRM button, you acknowledge that you agree with the terms of purchase, and your order starts being processed. At the e-mail address you submitted, you will receive a confirmation e-mail about the successful purchase, as well as all notifications about status changes of your order.

Questions and inquiries regarding the online order can be sent by e-mail to [email protected] or you can call 011/3073-995 every working day from 9.00am to 5.00 pm.

We wish you a pleasant shopping experience!

1.2 Registraton
In order to purchase via the website, the User who wants to register is required to be at least 18 years old. The User, i.e. the Customer is responsible for the accuracy of the data entered during the purchase.

1.3 Placing an order
All products on the website https://whitewashnano.rs are ordered electronically, i.e. via the website,  and are considered to be ordered once the Customer has gone through the entire ordering process, whereupon the Customer is notified in the form of an order confirmation sent to the e-mail address specified in his/her data.

After the order has been made and ordering process completed, the Customer will receive a confirmation that Inpharm Co. d.o.o. has received the order.

After receiving the e-mail from the previous paragraph, the order can no longer be changed online, i.e. via the website, but exclusively through contact with Inpharma Co. d.o.o. and their customer support by sending an e-mail to [email protected] or by calling the phone number 011/3073-995 (Monday to Friday from 9.00am to 5.00pm).

In the event the ordered products are not available in the warehouse, the employees of Inpharm Co. d.o.o. will contact the Customer upon sending the confirmation that the order has been received.

The contract is considered concluded when the Customer receives an e-mail confirmation that his/her order has been accepted.

Inpharm Co. d.o.o. will endeavour to deliver all products the Customer has ordered, but they reserve the right to refuse an order in case of force majeure or in cases where the performance of the contractual obligation is significantly impeded. Should Inpharm Co. d.o.o. reject the order, the Customer will be notified after getting the confirmation that his/her order has been received.

1.4 Payment
Payment is made online by payment cards which are clearly indicated on the website in the form of logos. Payment cards, both credit and debit, which can be used are Maestro, Mastercard, American Express, Visa, Visa electron and Dina. Payment is also available by cash on delivery for products delivered by a courier service.

Cash on delivery

When collecting the shipment you previously ordered via our website www.whitewashnano.rs, the payment is made exclusively in cash, in dinars (RSD), to the employer of our partner courier service who delivers your shipment.

Card payment

You can pay for your order with Maestro, Mastercard, American Express, Visa, Visa electron and Dina payment card. The card must be approved for online (Internet) payment by the issuing bank.
When ordering online, on selecting the appropriate payment method, you will be redirected to the Banca Intesa website page, which is protected, and secure for this method of payment. At no time is your payment card information available to our system.
On this page you need to enter the following information:

Card number,
expiration date and
CVC2 / CVV2 code, which you can read on your card.

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most advanced cryptographic technology.

Data security during purchase is guaranteed by the payment card processor, Banca Intesa a.d. Belgrade, thus the complete billing process is done on the bank’s website.

Payment card informations are not available to our system.

* Data entry and verification are carried out exclusively between the card user and Banca Intesa, the Internet Merchant does not have access to the data being exchanged.

Payment in foreign currency is not possible, but exclusively in RSD currency. Payment is available  by payment cards of both domestic and international banks.
A customer using online card payment service through Inpharm Co. d.o.o. must meet the following conditions:
Delivery of goods is possible only on the territory of the Republic of Serbia, to the address specified in the order.
Only the payment card holder can make the payment.
We wish you a successful purchase.

CARD PAYMENT

You can pay for your order with Maestro, Mastercard, American Express, Visa, Visa electron and Dina payment cards. The card must be approved for online (Internet) payment by the issuing bank.

When ordering online, on selecting the appropriate payment method, you will be redirected to the bank’s website page, which is protected and secure for this method of payment. On this page you need to enter the following information: card number, expiration date and CVC2 / CVV2 code, which you can read on your card.

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most advanced cryptographic technology.

Data security during purchase is guaranteed by the bank’s payment card processor, thus the complete billing process is done on the bank’s website pages.

At no time is payment card data available to our system.

* Data entry and verification are carried out exclusively between the card user and Banca Intesa, and the Internet Merchant does not have access to the data being exchanged.

Payment in foreign currency is not possible, but exclusively in RSD currency. Payment is available by payment cards of both domestic and international banks.
A customer using online card payment service through our online shop must meet the following conditions:

  • Delivery of goods is possible only on the territory of the Republic of Serbia, to the address specified in the order.
  • Only the payment card holder can effect the payment.

We wish you a successful purchase.

In the event of return of goods or refund to a customer who has previously made payment, in part or in full,  with one of the payment cards, Inpharm Co. d.o.o. is obliged to make a refund via VISA, EC/MC and Maestro payment methods or through payment to a current account in RSD, regardless of the reason for the return.

Delivery expenses are not included in the order amounts under 3,000 RSD and the customer pays these directly to the courier when collecting the package. Payment of delivery expenses to the courier is to be made exclusively in cash. If the amount of the order is over 3,000 RSD, the cost of delivery is covered by Inpharm Co. d.o.o.

1.5 Price
All prices shown are in dinars (RSD) and include VAT. The ordered products will be delivered in line with the prices valid on the day of the order and published on the website. Terms of payment, prices, promotions, and special offers are valid only at the time of order confirmation and are subject to change without prior notice. In the event the price of the product changes during the processing of the order, or the price displayed on the website does not correspond to the actual price of the product or service for any other reason, Inpharm Co. d.o.o. will enable the Customer to cancel the purchase, i.e. to consent to the new, altered price.

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