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General terms


1.1 Information about terms
1.2 Right of intellectual property
1.3 Use of webpage
1.4 Personal data processing
1.5 Security and data protection
1.6 Product information
1.7 Availability


1.1 Information about Terms of Use

Terms of Use define the rules which enable users of this service (hereinafter: “User” or “Customer”) to purchase products for oral hygiene (toothpaste, mouth wash, whitening strips, whitening kits, floss, manual toothbrushes, electric sonic toothbrushes, and interchangeable brush heads) as well as other products on offer by Inpharm Co d.o.o. through the website “”.

The Law on Consumer Protection, Law on Electronic Commerce, Law on Contracts and Torts as well as other regulations of the Republic of Serbia which are in effect and regulate the subject matter are applied to business terms and conditions.

Before commencing the purchase process via Inpharm Co d.o.o. website: “”, it is necessary to read carefully the “Terms of Use”, and understand the rights and obligations. This internet page is being edited by Inpharm Co. d.o.o. with the head office at Batajnicki drum 23, 11080 Belgrade, Zemun,

Company number: 07396023 ,
Tax identification number: 100281671 (hereinafter: Inpharm Co. d.o.o.).
The delivery of the purchased products via the Inpharm Co. d.o.o. website is done on the territory of the Republic of Serbia.

Inpharm Co. d.o.o. provides interactive browsing and purchasing services on the website

This service consists of providing information and content on the website, and its administration. The term website in the “Terms of Use” refers to all pages published on the internet within the web address

Inpharm Co. d.o.o. reserve the right to amend these Terms of Use at any time, as well as in the event of necessary alignment with the regulations and laws of the Republic of Serbia or should it be required due to the changes in internal procedures and ways of conducting business in Inpharm Co. d.o.o., in the event of service upgrade in the aim of improving Customer satisfaction and speed of ordering process via website. The amendments will be published on the website and will come into effect immediately after being posted and be valid exclusively for new orders registered after publishing the changes on the webpage. Should the User not submit an objection to the amendment to Inpharm Co. d.o.o. or not cancel the contracted order, it will be considered that he/she has accepted the amended Terms of Use. The User/Customer is obliged to check the Terms of Use on respective pages or sections of the website before each purchase order because changes may be effected in between visits.

These Terms of Use stipulate conditions and rules related to website use by the Customers.

After completing registration or purchase on the website, the Customers state they have read and understood the Terms of Use, are familiar and are completely in agreement with the Terms of Use here set out, and that they accept to use the website in accordance with them, and are personally responsible for protection of codes (passwords) on the locations where those exist.

1.2 Right of intellectual property
All content and materials published on the website are property of Inpharm Co. d.o.o., except for links and content where it is stated they are from elsewhere i.e. external links to official websites of health institutions and agencies of the Republic of Serbia. Use of content from this website without the explicit consent of Inpharm Co. d.o.o. is not in accordance with the regulations governing protection of intellectual property. The name of Inpharm Co. d.o.o. and its corresponding graphic representation are also trademarks of Inpharm Co. d.o.o., and subject to regulations protecting personal property.

1.3 Use of webpage
The Customer and/or Registered user agree to use these webpages exclusively at his/her own risk. Neither Inpharm Co. d.o.o., nor any of their employees, agents, third-party service providers or licensed companies, guarantee that use of this website will not be stopped, intercepted or that there will be no errors; nor do they vouch for (i) the consequences that may arise when using this website, or (ii) accuracy, reliability or content of any information, service or product communicated on this website.

This statement of responsibility concerns all common damages and loss of potential profit, possible violations caused by any deficiency, error, exclusion, interruption, deletion, failure, delay in operations or transfer, computer virus, loss of communications connection, theft, destruction or unauthorized access, changes or misuse of records on computer equipment i.e. on the Customer’s/Registered User’s property, contract termination, inappropriate behaviour, negligence or any other action of Inpharm Co. d.o.o., i.e. their employees, agents and/or third-party service providers.

The Customer/Registered User, definitively confirms that Inpharm Co. d.o.o. are not responsible for any possible insulting, inappropriate or illegal behaviour of other users or third parties and that the risk of damages that can ensue as a consequence of the above-mentioned is entirely born by the Customer/Registered User.

By no means will Inpharm Co. d.o.o., or other private or legal entities involved in the creation, production or distribution of this website, or related content and/or software, be responsible for any damage that may occur as a result of using, or inability to use, this website. The Customer/Registered User, explicitly confirms that the Terms of this section relate to the entire content of this website.

The Customer/Registered User, is exclusively and solely responsible for the purchase, use and maintenance of his/her computer equipment, including but not limited to the entire software and hardware he/she owns and uses, as well as other equipment necessary for access and use of Inpharm Co. d.o.o. online shop, and therefore for all related expenses. Inpharm Co. d.o.o. are not responsible for any damage of Customer’s/Registered User’s equipment resulting from the use of this website.

In the aim of avoiding any doubts and ambiguities about renouncing of responsibility by Inpharm Co. d.o.o., the Customer/Registered User will not be denied any rights guaranteed by law. nor the rights that ensue from the contractual relationship with Inpharm Co. d.o.o.

The Customer/Registered User can at any time make contact and ask for amendments, additions, or deletions of a wrong entry.

1.4 Personal data processing
By accepting the terms or by purchasing at the Customer/Registered User agrees i.e. gives Inpharm Co. d.o.o. and their business partners, that is courier services, consent to collect, process, forward and exchange with one another the personal data of the Customer/Registered User stated in the registration form. The Customer/Registered User is aware that he/she can withdraw this statement of consent in full at any time. All personal data sent by the Customer / Registered User as a part of registration and purchase process via the website will be protected in accordance with the legal regulations of the Republic of Serbia.

Website uses “cookies“ in order to ensure better content and also during purchase so that it could recognize and memorize the user and in that way enable the purchase to be effected.

All pages of Inpharm Co. d.o.o. website, where confidential data is being exchanged (password, online payment, etc.), are protected by using the SSL security protocol (128-bit data protection). SSL security encryption is a standard data protection technology that enables secure data exchange between the User’s browser and the website of Inpharm Co. d.o.o.

1.5 Security and data protection
Inpharm Co. d.o.o. will provide the user with privacy and protection of personal data, passwords and all other details on its website in accordance with the Privacy Policy. When registering on the website, the User should create a password that he/she must keep only to himself and must not share with other parties. The User is responsible for all actions and orders placed under his username. The username and password are protected using the SSL security protocol. The connection between the website and the User’s Internet browser is secured by an SSL certificate, while the security of payment is ensured by a financial institution in accordance with their protocols and certificates.

By sending information or materials to Inpharm Co. d.o.o., the Customer/Registered User provides Inpharm Co. d.o.o. with unlimited and irrevocable license to use, copy, display, perform, modify, transfer and distribute such materials or information, and also agrees that Inpharm Co. d.o.o. may freely use any ideas, concepts, knowledge or techniques for any purpose. However, Inpharm Co. d.o.o. shall not disclose the name of the Customer/Registered User, or otherwise disclose the fact that he/she has sent the materials or other information, unless: (a) they obtain permission from the Customer/ Registered User to use his/her name; or (b) they notify the Customer/Registered User in advance that the materials or other information sent to a particular section of these internet pages will be published or otherwise used together with the name of the Customer; or (c) they are required to do so by law. No type of communication by the Customer/ Registered User is considered confidential. Should certain websites allow the publication of communication that Inpharm Co. d.o.o. treats as confidential, that fact will be stipulated on those pages.

By posting comments, messages or other information on the website, the Customer/ Registered User provides Inpharm Co. d.o.o. with the right to use such comments, messages or information for the purpose of promotion, advertising, market research, or any other permissible purpose.

Materials sent or made available via the website will not be considered classified or confidential, nor will they be considered a trade secret. By submitting the materials via the website, authorization is given to Inpharm Co. d.o.o. to use it indefinitely for any purposes, including reproduction, transfer, publication, broadcast or use in any other manner, without the obligation to remunerate any fee.

Notice/Use of Cutomer’s/User’s personal data

We collect only the necessary, basic data on customers/users, and data necessary for conducting business and informing users in line with good business practices so as to provide a quality service. With the help of this information, we will be able to deliver the desired products to you, as well as to inform you about the current order status. On behalf of our company, we commit to protecting the privacy of all our customers.

We undertake not to use the collected data for any other purposes, nor to pass them on to third parties except for the purpose of product delivery. In addition to the above, we collect, analyse and process data on products that our visitors look for and buy, as well as on the pages they visit. We use this information to improve the offer and the visual appearance of our pages, enable you to use the website more easily, and conduct safer and more convenient purchase.

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, currently the most advanced technology. Data security during purchase is guaranteed by the payment card processor, Banca Intesa a.d. Belgrade, so the complete payment process is being effected on the bank’s website pages. At no time is payment card information available to our system.

1.6 Product information
When purchasing products through the website it is necessary to pay attention to certain details:

  • The colour of the product shown in the photos may differ from the actual product colour, as the photographs, illustrations, and representations of the product are for informational purposes only.
  • The displayed dimensions and shape of product may also in reality be different from the ones represented on the website.
  • Product prices in dinars (RSD) with included VAT refer to the purchase via the website.
  • Inpharm Co. d.o.o. cannot be held responsible for any mistakes that may occur in product descriptions, illustrations or errors made during page updates and price changes.1.7 Availability

Inpharm Co. d.o.o. reserves the right to withdraw any product from sale at any time. In such cases, Inpharm Co. d.o.o. will, for the undelivered and paid product, i.e. paid service, return to the buyer the full amount for the products that are no longer on offer, i.e. for the services that were paid for and not performed, regardless of the reason for delisting the product or non-performance of the service.

1.7 Availability

Inpharm Co. d.o.o. reserves the right to withdraw any product from sale at any time. In such cases, Inpharm Co. d.o.o. will, for the undelivered and paid product, i.e. paid service, return to the buyer the full amount for the products that are no longer on offer, i.e. for the services that were paid for and not performed, regardless of the reason for delisting the product or non-performance of the service.


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